The travel and hospitality business is quickly rising to become one of the most profitable today. As more people have higher disposable incomes and the concept of splurging on vacations is becoming more mainstream. As a result, travel and hospitality firms in the United Kingdom are easily able to sustain themselves.
Here are some ways technology is transforming the travel and hospitality sector.
The travel industry, in particular, is seeing a massive paradigm shift. Numerous cab companies have popped up in recent years, and city travel is dominated by people taking and pooling in cabs. Prices have drastically come down, and as a result, people are more open to the concept of taking a taxi to work, rather than only relying on public transport.
- Administration in Hospitality
Administrative and IT issues, especially in small businesses in the hospitality sector can be quite overwhelming. They would be unable to have an in-house technician who can help. Making use of Cloud services or Software as a Service (SaaS) can be quite helpful. The various sectors, such as bookings, housekeeping, rates and office tasks can be managed by the software itself, making the life of the management team much easier.
- Remote Control in Rooms
Numerous mobile applications are available in the market which allows the guests to access numerous features. Air-conditioners, television sets, ordering food can be done through this application. There is no need to look around for the remote to the air-conditioner in the middle of the night when you can control it with just the phone.
With today’s powerful search algorithms, it is possible to compare the prices and deals of all hotels. Using Big Data analytics, these websites are able to give great insight and can help make better decisions. Guests can also filter hotels based on price, location, and proximity to the airport.
- Booking and Enquiry
Online booking is all the rage, and the ability to find hotel rooms online, even at the last minute is excellent. Websites are far more useful than a guidebook, and it is a necessity for all hotels to be able to take booking and reservations online. In fact, most bookings tend to be made over the internet rather than by phone. Ensuring that a well-designed booking portal has been set up on the website is critical.
To offer a seamless experience for guests, various hotels have implemented the concepts of self-check-ins and mobile check-ins. These do away with the traditional check-in procedure that takes about 10 minutes. In Japanese hotels, there are numerous robots to help assist guests, with the aim of enhancing the customer’s experience.
The concept of renting and sharing is quickly gaining traction. Pooling cab rides with strangers, allowing you to enjoy a cheaper ride, while still getting to the destination faster than public transport is extremely popular. Similarly, renting out a spare room or some unoccupied home through internet applications is becoming mainstream. This concept makes it cheaper for consumers, while also ensuring that the homeowners make some money.
Most of the recently funded Travel and hospitality companies in United Kingdom are working on implementing the above technologies and concepts.